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Refund Policy

Last Updated: April 4, 2026

E-Global Hive (“E-Global,” “we,” “our,” or “us”) is committed to providing clear information about refunds, reversals, cancellations, and non-refundable transactions across our platform.

This Refund Policy explains when a refund may be considered, when it may not be available, and how refund-related requests may be handled in connection with E-Global’s website, mobile application, creator tools, social engagement features, gifting features, promotional tools, funding-related functions, and other supported Services.

This Refund Policy should be read together with our Terms of Services, Privacy Policy, and any feature-specific rules or transaction notices shown at the point of use.

1. General Rule

Unless otherwise stated by E-Global in writing, at the point of purchase, or where required by applicable law, completed transactions on the platform are generally final.

Refund eligibility, if any, may depend on:

  • the type of feature involved;
  • the status of the transaction;
  • whether any value, visibility, access, or feature benefit has already been used or applied;
  • fraud, abuse, compliance, or dispute review;
  • technical error review; and
  • applicable legal requirements.

2. Non-Refundable Items

Except where required by law or expressly approved by E-Global, the following are generally non-refundable once successfully completed, delivered, credited, activated, used, or applied:

  • platform funding transactions;
  • purchases of EGPoints or similar platform-based units;
  • creator support or gifting transactions;
  • promotional or campaign-related purchases;
  • paid visibility or support features;
  • processed feature activations;
  • completed digital service usage;
  • used or consumed platform benefits; and
  • any other digital or platform-based transaction marked as final or non-refundable at the time of use.

3. EGPoints and Platform Units

EGPoints are platform-based units used within supported E-Global ecosystem features and are subject to feature rules, eligibility conditions, verification requirements, and platform controls.

Unless expressly stated otherwise by E-Global or required by law:

  • purchases, credits, or allocations involving EGPoints are generally non-refundable once completed;
  • used, transferred, gifted, redeemed, consumed, or applied EGPoints are not eligible for refund;
  • platform unit balances do not automatically create a refund right; and
  • feature-based usage of EGPoints may be subject to different operational rules depending on source, function, or supported feature.

4. Cases Where Refund Review May Be Considered

Although transactions are generally final, E-Global may review a refund request in limited circumstances such as:

  • a duplicate charge;
  • a confirmed technical processing error;
  • an unauthorized transaction reported in a timely manner;
  • failure of a paid feature to be delivered due to a verified platform-side issue;
  • incorrect charging caused by a verified system error; or
  • any other situation where E-Global determines that review is appropriate.

Submitting a request does not guarantee approval.

5. Cases Where Refunds May Be Refused

A refund request may be refused where, for example:

  • the transaction was authorized by the user;
  • the purchased feature, credit, or platform value has already been used, applied, transferred, gifted, or consumed;
  • the request is based on a change of mind after successful delivery or use;
  • the request involves user misunderstanding of feature rules that were disclosed;
  • the matter involves suspected fraud, abuse, chargeback misuse, manipulation, or policy violations;
  • incomplete, false, or misleading information is provided; or
  • E-Global reasonably believes the request is not valid.

6. Promotional, Advertising, and Campaign Features

Where E-Global provides promotional, advertising, boost, creator-support, visibility, or campaign-related tools, transactions connected to those features are generally non-refundable once:

  • the feature has been activated;
  • campaign delivery has started;
  • impressions, visibility, support, access, or related service activity has begun; or
  • any part of the purchased functionality has already been applied.

If a verified platform-side error prevents delivery of a paid feature, E-Global may review whether correction, replacement, adjustment, credit, or refund is appropriate.

7. Gifting and Creator Support Features

Creator support and gifting activity, including E-Spark gifting or similar features, is generally final once successfully processed.

Except where required by law or where E-Global determines a verified technical or unauthorized-use issue exists, gifting transactions are normally not refundable after completion.

8. Unauthorized or Suspicious Transactions

If you believe a transaction was unauthorized, you should contact E-Global as soon as possible using the support channels listed below.

We may review the request and may require:

  • account verification;
  • transaction details;
  • timing information;
  • supporting records; and
  • any other information reasonably necessary for review.

E-Global may delay, restrict, refuse, or reverse action where fraud, abuse, misrepresentation, or policy violations are suspected.

9. Chargebacks and Payment Disputes

Users should contact E-Global first to attempt resolution before initiating an external payment dispute where appropriate.

Improper, abusive, or fraudulent chargebacks may result in:

  • account review;
  • reversal of credited value where permitted;
  • feature restrictions;
  • suspension of access; or
  • permanent account action where appropriate.

Nothing in this section limits any rights you may have under applicable law.

10. How to Request Refund Review

If you believe a refund should be reviewed, you may contact E-Global with relevant details.

Please include, where possible:

  • your full name;
  • account email address;
  • username or user ID, if known;
  • transaction reference or proof of payment;
  • date and time of the transaction;
  • amount involved; and
  • a clear explanation of the issue.

Refund-related requests may be sent to:

support@eglobalhive.com

customerservice@eglobalhive.com

11. Review Timeline

E-Global aims to review refund-related requests within a reasonably prompt period.

The timing of review may depend on:

  • the completeness of the information submitted;
  • the type of transaction involved;
  • payment provider response times;
  • technical investigation needs;
  • fraud or compliance checks; and
  • applicable legal or operational requirements.

We may contact you if additional information is needed.

12. Alternative Remedies

In some cases, where E-Global considers it appropriate, a matter may be resolved by means other than a direct refund, including for example:

  • correction of the issue;
  • re-delivery of the feature;
  • account adjustment;
  • replacement credit;
  • partial adjustment; or
  • another reasonable platform-side remedy.

Nothing in this section obligates E-Global to provide any particular remedy unless required by law.

13. Policy Updates

We may update this Refund Policy from time to time.

When we do, we may revise the “Last Updated” date and may take additional steps to notify users where appropriate. Continued use of the Services after updates take effect means you acknowledge the revised Refund Policy.

14. Contact Us

If you have questions about this Refund Policy or want to request review of a refund-related issue, please contact:

support@eglobalhive.com

customerservice@eglobalhive.com