Privacy Policy

Last Updated: April 3, 2026

E-Global Hive (“E-Global,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, disclose, and otherwise process personal information when you access or use our mobile application, website, social media features, creator tools, gifting features, sharing tools, advertising tools, optional program features, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through E-Global’s website, mobile application, in-app features, creator tools, support channels, verification processes, and other related Services.

This policy should be read together with our:

Terms of Services
Cookie Policy
Data Deletion page
Copyright-related policies
Any feature-specific notices shown within the Services

2. Information We May Collect

Depending on the Services you use, we may collect the following categories of information:

a. Account and Profile Information

We may collect information such as:

full name;
email address;
phone number;
username;
password or login credentials;
profile photo;
profile details and account preferences; and
other information you choose to provide when creating or updating your account.

b. Identity Verification and Compliance Information

Where verification is required, we may collect or receive information such as:

date of birth where required;
identity verification details;
KYC-related information;
submitted identification documents;
selfies or verification images where applicable;
verification status; and
other compliance-related information required for fraud prevention, safety, legal compliance, or account review.

c. User Content and Activity Information

If you use E-Global’s content, creator, social, gifting, sharing, or promotional features, we may collect information related to:

videos, images, audio, captions, comments, and other uploaded content;
profile posts and creator content;
E-Spark gifting activity;
sharing activity;
Boost Share entries;
linked-content materials such as captions, thumbnails, preview materials, and related metadata;
user interactions with content and features;
reports, appeals, complaints, and moderation-related submissions; and
other content or information you choose to submit through the Services.

d. Transaction, Funding, and Redemption-Related Information

Where supported features involve account funding, creator support, gifting, promotional tools, redemptions, or payout-related activity, we may collect information such as:

transaction records;
payment method details provided through supported third-party processors;
funding history;
gifting history;
EGPoints-related activity;
balance-related records;
redemption or payout-related details;
transaction status and timestamps; and
fraud, risk, or compliance review information connected to such activity.

e. Device, Technical, and Usage Information

We may automatically collect certain device and technical information, including:

device type;
operating system;
app version;
browser type;
IP address;
device identifiers;
language and time zone settings;
log information;
crash reports;
diagnostic data;
app usage data; and
information about how you interact with the Services.

f. Communications and Support Information

If you contact us or communicate with us, we may collect:

emails;
support messages;
customer service communications;
complaint details;
appeal submissions;
feedback;
survey responses; and
any other information you choose to provide in your communications with us.

g. Cookies and Similar Technologies

Our website and certain platform features may use cookies or similar technologies to support functionality, performance, analytics, security, preferences, and related purposes. Please review our Cookie Policy for additional details where applicable.

3. How We Use Information

We may use collected information for the following purposes:

to create, operate, maintain, and improve the Services;
to provide social media, creator, content, sharing, gifting, engagement, and promotional features;
to authenticate users and protect account security;
to verify identity, conduct compliance checks, and support KYC processes;
to process supported transactions, creator support activity, account funding, gifting activity, redemptions, and payout-related functions;
to manage EGPoints-related platform activity and feature eligibility;
to monitor platform usage, performance, and reliability;
to detect, prevent, investigate, and address fraud, abuse, policy violations, security incidents, or other harmful activity;
to review reports, complaints, appeals, and moderation issues;
to communicate with users about account activity, updates, support matters, verification issues, or policy changes;
to personalize or improve user experience where appropriate;
to analyze trends, usage, engagement, and platform performance;
to comply with legal, regulatory, contractual, and operational obligations; and
to enforce our Terms, policies, and platform rules.

4. EGPoints and Platform Records

E-Global may use EGPoints or similar platform-based units within supported ecosystem features.

We may collect and maintain records relating to EGPoints activity, including:

earned EGPoints;
purchased EGPoints where applicable;
gifted EGPoints;
redeemed EGPoints;
balance-related history;
source-based classification records; and
feature-based usage records.

EGPoints are platform-based units used within supported features of the E-Global ecosystem and may be subject to feature rules, eligibility requirements, verification requirements, compliance checks, and operational controls.

5. How We May Share Information

We do not sell your personal information as a general business practice. However, we may disclose or share information where necessary to operate the Services, comply with legal obligations, protect users, or support legitimate platform functions.

We may share information with:

a. Service Providers and Operational Partners

We may share information with vendors, contractors, or service providers that help us operate the Services, such as providers supporting:

cloud hosting and storage;
customer support;
account security;
analytics and diagnostics;
communications and notifications;
content moderation or review tools;
verification services; and
other operational or technical support functions.

b. Identity Verification and Compliance Providers

Where applicable, we may share information with KYC, identity verification, fraud prevention, or compliance providers in order to verify users, review risk, or comply with legal obligations.

c. Payment and Transaction Providers

Where supported features involve funding, gifting, redemptions, or payout-related activity, we may share relevant information with payment processors, transaction service providers, financial partners, blockchain-related service providers, or other authorized providers as necessary to process and support those functions.

d. Legal, Regulatory, and Safety-Related Disclosures

We may disclose information where required or permitted by law, regulation, legal process, governmental request, court order, law enforcement request, or where necessary to:

comply with legal obligations;
investigate suspected fraud or unlawful conduct;
protect the rights, property, or safety of E-Global, our users, partners, or the public;
enforce our Terms or policies; or
respond to emergencies or security-related matters.

e. Business Transfers

If E-Global is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business event, information may be disclosed as part of that process, subject to applicable legal and confidentiality requirements.

6. Public Content and Visibility

Please remember that certain content or account information you choose to post or make public through the Services may be visible to other users or the public, depending on the feature involved.

This may include, for example:

public profile details;
creator content;
captions and comments;
shared posts or linked-content entries;
gifting visibility where the feature displays such activity; and
other content you choose to make visible through the platform.

You are responsible for the information and content you choose to make public.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide the Services;
maintain account records;
support platform operations;
complete transactions and maintain related records;
comply with legal, regulatory, tax, financial, accounting, security, fraud-prevention, dispute-resolution, and enforcement obligations; and
protect the integrity and safety of the platform.

Retention periods may vary depending on the type of information, the feature involved, the nature of the account activity, and applicable legal or operational requirements.

Even where deletion is requested, we may retain certain information where necessary for legitimate business purposes, legal compliance, fraud prevention, dispute handling, recordkeeping, or security.

8. Data Deletion and Account Deletion

Users may request deletion of their account or certain personal information through the in-app process or through the website data-deletion process where available.

Please note:

some deletion requests may require identity verification or additional review;
some information may be deleted immediately, while some may be retained for legal, security, fraud-prevention, transaction-record, or compliance reasons;
content or records that have already been shared, reported, or processed through other platform functions may not always be fully removable in every context; and
backup, audit, security, and legal records may be retained where reasonably necessary.

For more details, please see our Data Deletion page or the applicable in-app account deletion process.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Such measures may include, where appropriate:

encryption;
secured transmission methods;
authentication controls;
one-time passwords (OTP);
two-factor authentication (2FA) where available;
access controls;
monitoring and fraud-prevention measures; and
operational review procedures.

However, no system can be guaranteed to be completely secure. Users are also responsible for safeguarding their passwords, devices, verification codes, and account credentials.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request:

access to certain personal information we hold about you;
correction of inaccurate or incomplete information;
deletion of certain personal information;
restriction or objection to certain processing in limited circumstances; or
information about how your data is processed.

To exercise a request, you may contact us through the methods listed below. We may ask for additional information to verify your identity before responding to a request.

Some requests may be limited where exceptions apply, including where retention is required for legal compliance, fraud prevention, account security, dispute handling, or other legitimate operational reasons.

11. Children and Age-Restricted Use

E-Global’s Services are not intended for persons who are not legally permitted to use them under applicable law or our Terms of Services.

If we become aware that information has been collected in violation of applicable age-related restrictions or platform rules, we may take steps to restrict, delete, or review the account and related information where appropriate.

12. International Processing

Depending on how our Services are operated and supported, your information may be processed, stored, or accessed in jurisdictions outside your immediate location.

Where this occurs, we will take reasonable steps appropriate to the circumstances to protect personal information in line with applicable legal and operational requirements.

13. Third-Party Services and Links

Our Services may contain links to, integrate with, or rely on third-party services, websites, tools, or providers.

We are not responsible for the privacy practices, content, security, or policies of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.

14. Policy Updates

We may update this Privacy Policy from time to time.

When we do, we may revise the “Last Updated” date and may provide notice through the website, in-app notification, email, or other appropriate means where required or appropriate. Continued use of the Services after updates take effect means you acknowledge the revised Privacy Policy.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us at:

support@eglobalhive.com

customerservice@eglobalhive.com